Terms of Service & Service Agreement

1. Agreement & Parties

This Terms of Service Agreement ("Agreement") is entered into between DFW Best Detail LLC, a Texas limited liability company ("Company," "we," "us," or "our"), and you, the individual booking or receiving services ("Client," "you," or "your"). This Agreement governs all services provided by the Company, including services performed by authorized third-party contractors on our behalf.

2. Services Offered

The Company provides professional automotive detailing services including but not limited to:

• Interior detailing
• Exterior detailing
• Paint correction and enhancement
• Ceramic coating application
• Engine bay detailing
• Headlight restoration
• Monthly maintenance plans

Service results vary by vehicle. Detailing outcomes depend on the vehicle's age, paint condition, clear coat integrity, prior repairs, stain penetration depth, odor source, and other pre-existing factors. The Company commits to performing all work to the highest professional standard achievable given the vehicle's condition at the time of service. We do not guarantee complete restoration to any prior, original, or new condition.

3. Estimates & Pricing

All quotes provided via our intake form or by phone/text are estimates based on the information you provide. The Company reserves the right to adjust pricing after physical inspection of the vehicle if its condition materially differs from what was described or reasonably expected. Any price adjustment will be communicated to you before work begins, and you retain the right to decline at that point with no obligation.

Written estimates are valid for 5 business days from the date issued, provided the vehicle's condition has not changed.

4. Booking & Appointments

4.1 Confirmation

A booking is confirmed only after you receive explicit confirmation from the Company via phone, text, or email. Submission of a quote request does not guarantee a scheduled appointment.

4.2 Cancellation Policy

We require a minimum of 24 hours advance notice to cancel or reschedule an appointment.

• Cancellations with more than 24 hours notice: No charge
• Cancellations with less than 24 hours notice: May incur a cancellation fee of up to 25% of the quoted service value, at the Company's discretion
• Same-day cancellations or no-shows without notice: May incur a fee of up to 50% of the quoted service value, at the Company's discretion

The Company reserves the right to cancel or reschedule appointments due to weather, equipment issues, staffing, or other circumstances beyond our control, with no penalty to either party.

5. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, major credit/debit cards, and digital payment methods as displayed at time of service.

5.1 Payment as Acceptance of Service

This clause is presented conspicuously in compliance with the Texas fair notice doctrine as required by Dresser Industries, Inc. v. Page Petroleum, Inc., 853 S.W.2d 505 (Tex. 1993) and its progeny.

Clients who are unable to be present at service completion are advised that their absence at inspection waives any claims regarding work quality that would have been visible upon reasonable inspection.

6. Third-Party Contractors

The Company may assign qualified third-party detailing contractors ("Contractors") to fulfill services booked through our platform. When a Contractor is assigned:

• The Contractor assumes full professional responsibility for the quality, safety, and execution of the work performed on that job.
• The Company acts as the coordinating and quality-assurance entity and ensures all Contractors meet our standards.
• The Contractor is required to carry their own liability insurance and is responsible for any damage caused by their direct negligence during service.
• The Client's service agreement remains with the Company. All warranty, callback, and dispute resolution rights under this Agreement apply regardless of which party physically performed the service.

7. No Refund Policy & Service Callback Remedy

7.1 No Monetary Refunds

This policy exists to protect the integrity of our work and to prevent exploitation of detailing services. The physical nature of professional detailing — involving labor, chemicals, time, and vehicle access — means that once a service is performed, the labor and resources cannot be recovered.

This no-refund policy is disclosed to you prior to service and is consistent with Texas law governing service contracts where the consumer has received and accepted the benefit of the service rendered.

7.2 Service Callback — Sole Available Remedy

If you believe a specific area of the vehicle was missed, inadequately addressed, or does not conform to the agreed scope of work, your sole and exclusive remedy is a Service Callback, subject to the following conditions:

• (a) Reporting Window: The concern must be reported to the Company within 24 hours of service completion via phone or text to 214-562-8057.
• (b) Vehicle Condition Requirement: The vehicle must not have been driven through a car wash, exposed to rain or significant environmental conditions, or otherwise altered in a way that would affect the claimed area since service completion.
• (c) Scope of Callback: The callback addresses only the specific area or task identified in the reported concern. It does not constitute a full re-service of the vehicle.
• (d) Verification: The Company reserves the right to visually assess the reported concern before scheduling a callback. If our assessment determines the work was completed to professional standard and within the scope agreed, a callback may be declined with written explanation.
• (e) One Callback Per Service: Each booking is eligible for one service callback. The callback is performed by a qualified detailing team at no additional cost to the Client.

7.3 Texas DTPA Notice

Nothing in this Agreement constitutes a waiver of rights under the Texas Deceptive Trade Practices–Consumer Protection Act (Tex. Bus. & Com. Code §§ 17.41–17.63). Under the DTPA, any waiver by a consumer of the provisions of the Act is contrary to public policy and is unenforceable and void. The no-refund policy applies specifically to completed services that were performed as agreed — it does not apply to services that were not rendered, were materially misrepresented, or constitute a deceptive trade practice under Texas law.

8. Pre-Existing Conditions & Limitations of Liability

8.1 Pre-Existing Conditions

The Company is not responsible for pre-existing vehicle conditions including but not limited to:

• Paint chips, scratches, or swirl marks present before service
• Clear coat failure, oxidation, or UV damage
• Deep stains, biological contamination, or odors embedded in materials
• Rust, corrosion, or structural defects
• Prior paint repairs, body work, or aftermarket modifications
• Mechanical issues unrelated to detailing

Pre-existing conditions will be documented where practicable via photographs prior to or during service.

8.2 Limitation of Liability

This limitation is conspicuously presented in compliance with the fair notice doctrine under Texas law. Texas courts will enforce limitation-of-liability clauses that clearly state the intent to limit liability and are conspicuously placed so that a reasonable person would notice them.

This limitation does not apply to damages caused by the Company's or its Contractors' gross negligence or intentional misconduct.

9. Client Responsibilities

To receive safe and effective service, the Client agrees to:

• Remove all personal belongings, cash, valuables, and significant items from the vehicle prior to service. The Company is not liable for loss or damage to personal property left in the vehicle.
• Ensure the vehicle is in an accessible, safe, and serviceable location.
• Disclose any known vehicle conditions (fragile trim, prior damage, sensitive surfaces) that may affect service.
• Ensure the vehicle can reasonably withstand standard professional detailing processes.

10. Photography & Marketing

The Company routinely photographs vehicles before and after service for quality documentation and internal records. We may use before/after images for marketing purposes on our website and social media.

If you do not consent to use of your vehicle's images in our marketing, you must notify us in writing before service begins. Non-consent does not affect your right to service or pricing.

11. Dispute Resolution

11.1 Good Faith Negotiation

In the event of a dispute arising from this Agreement or services rendered, the parties agree to first attempt resolution through direct, good-faith communication for a period of 15 days.

11.2 Binding Arbitration

If good-faith negotiation fails, the parties agree that any unresolved dispute shall be submitted to binding arbitration administered under the rules of the American Arbitration Association (AAA), with proceedings to be held in Dallas County, Texas. The arbitrator's decision shall be final and binding, and may be entered as a judgment in any court of competent jurisdiction.

11.3 Governing Law & Venue

This Agreement is governed by the laws of the State of Texas, without regard to conflict of law principles. Exclusive venue for any legal proceedings not subject to arbitration shall be in Dallas County, Texas.

11.4 Waiver of Class Action

The parties agree to resolve disputes only on an individual basis and waive any right to bring or participate in a class action lawsuit or class-wide arbitration.

12. Force Majeure

The Company shall not be liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, utility failures, acts of government, or public health emergencies. In such cases, the Company will reschedule the service at the earliest practicable date with no additional charge to the Client.

13. Modification of Terms

The Company reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

14. Severability

If any provision of this Agreement is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter herein and supersedes all prior representations, promises, or understandings, whether written or oral. No modification of this Agreement is valid unless made in writing and agreed to by both parties.